Introduction

Skillability Soccer Training respects the privacy of players, parents, guardians, and website visitors. We provide youth soccer training in Louisville and Lexington, Kentucky. This policy explains how we collect, use, and share information received through our website, inquiries, lead forms, evaluations, and registration services.

Information We Collect

Depending on how you interact with us, we may collect:

  • Parent or guardian names, email addresses, and phone numbers.
  • Player information provided for participation, such as a name, age or age group, training interests, experience, and scheduling preferences.
  • Information you voluntarily provide through inquiries, CRM forms, evaluations, messages, or Meta, Facebook, and Instagram lead forms.
  • Registration, program participation, and payment-related information processed through third-party platforms, such as registration status, transaction records, and payment confirmations.
  • Where applicable, technical and usage information, such as browser or device information, IP address, pages visited, and interactions with forms or advertisements.

Payment card information entered into a third-party registration or payment service is processed according to that provider’s practices. Please do not send card details through general inquiries or email.

How We Use Information

We may use information to:

  • Respond to inquiries and requests for information.
  • Provide program information and registration instructions.
  • Schedule evaluations and training.
  • Communicate about programs, camps, clinics, and events.
  • Manage customer relationships, group placement, and program participation.
  • Send marketing communications where permitted.
  • Improve website functionality and, where advertising or measurement tools are used, understand advertising effectiveness.

Third-Party Services

We use Upper Hand for program registration and management and customer relationship management software for website inquiries and follow-up. We may also use Meta (Facebook and Instagram) for communications, advertising, or lead forms, and email marketing services to communicate with families. Website analytics and advertising tools may process information where they are enabled.

These providers may process information on our behalf or according to their own privacy policies, depending on the service. Their policies govern their own data practices. Please review the privacy information provided when you use a registration platform, submit an external form, or interact with a social media service.

Cookies and Advertising

Our website and third-party services accessed through it may use cookies or similar technologies where applicable to support functionality, remember preferences, or measure usage. Embedded forms and external registration services may use their own cookies or tracking technologies.

If installed and active, advertising technologies such as Meta Pixel may help measure responses to advertisements and support relevant advertising. This statement does not assert that Meta Pixel or any particular analytics tool is currently active on this website.

Information processed by these technologies may include device identifiers, browser information, IP addresses, and page or form interactions. You can review the cookie settings available in your browser and the privacy settings offered by the third-party services you use. Restricting cookies may affect some functions.

Children’s Privacy

Skillability provides soccer training for minors, but website inquiries and registration submissions should be completed by a parent or legal guardian. Please provide only the player information relevant to the inquiry or participation.

Parents and guardians can contact us with questions or concerns about their child’s information, including requests to review, correct, or delete it. If you believe a child submitted information without appropriate parental involvement, please contact us so we can review the situation and take appropriate steps.

Information Sharing

Skillability Soccer Training does not sell personal information for money. We may share information needed by service providers to operate our programs, process registrations and payments, manage inquiries, deliver communications, and support our website.

We may also disclose information when needed to meet legal obligations, respond to lawful requests, or protect the rights and safety of participants, families, staff, and our organization.

Some privacy laws define “sale” or “sharing” more broadly than an exchange for money, including certain advertising-related disclosures. Our statement about monetary sales does not mean that all advertising-related disclosures fall outside those definitions. Any applicable obligations depend on the tools used, the information involved, and the law that applies.

Data Security and Retention

We make reasonable efforts to protect personal information against unauthorized access, use, alteration, or disclosure. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information only as necessary for legitimate business, operational, and legal purposes, including program administration, responding to inquiries, maintaining required records, and resolving disputes. Retention needs vary by the type of information and the reason it was collected. Third-party providers may have their own retention practices.

Privacy Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information or information about your child. We will review requests subject to applicable laws, identity or guardianship verification where appropriate, and any recordkeeping obligations. Some information may need to be retained for legal or operational reasons.

To stop promotional emails, use the unsubscribe link provided in those emails or contact us at the address below. Opting out of promotional messages does not necessarily stop essential communications about an inquiry, registration, payment, schedule, or program in which your family participates.

Please describe your request without sending payment card details or other unnecessary sensitive information. We may need additional information to identify the relevant records or confirm that you are authorized to make the request.

Updates to This Policy

We may update this policy as our services or practices change. Changes will be reflected in the Last Updated date published above. Please review this page periodically for the current policy.

Contact Information

Skillability Soccer Training
Louisville and Lexington, Kentucky

Website: skillabilitysoccertraining.com
Email: admin@skillabilitysoccertraining.com
Louisville: (502) 281-0334
Lexington: (859) 681-3444